Return policy

Return Policy

We are committed to providing you with high-quality products and services. To ensure a smooth shopping experience, please read this return and exchange policy carefully before making a purchase.
1. Scope of Returns and Exchanges
Returns or exchanges may be requested under the following circumstances:
The product has quality issues or significantly differs from its description;
The product is damaged during shipping;
The product is unused and remains in its original packaging;
Other circumstances that comply with laws, regulations, or platform rules.

Returns or exchanges are not accepted under the following circumstances:
The return or exchange is due to non-quality issues or personal reasons (e.g., dislike, incorrect size, etc.);
The product has been used or the packaging is damaged;
The return or exchange period has expired (see details below);
Customized products or special products (e.g., food, personal care items, etc.).

2. Return and Exchange Period
Returns or exchanges can be requested within 7 days from the date of receiving the product.
For products with quality issues, the return and exchange period may be extended to 30 days.

3. Return and Exchange Process
1. select the product you wish to return or exchange, and submit a request.
2. Review and Confirmation: We will review your request within 1-3 business days and notify you of the result via email or platform message.
3. Return the Product: Once approved, please return the product to the provided address. The product must be in its original packaging and include the order number and reason for return or exchange.
4. Refund or Exchange: After receiving and verifying the returned product, we will process your refund or exchange within 5-7 business days.

4. Refund Instructions
Refunds will be issued to your original payment method. The processing time depends on the payment platform.
If the return or exchange is due to product quality issues or platform-related reasons, shipping costs will be covered by us. If the return or exchange is due to personal reasons, shipping costs will be borne by you.

5. Important Notes
Ensure the returned product is complete, including the product itself, accessories, manuals, gifts, etc.
Package the returned product properly to avoid damage during shipping. If the product is damaged due to improper packaging, it may affect the return or exchange process.
In special circumstances (e.g., holidays, force majeure), the processing time for returns or exchanges may be extended. We appreciate your understanding.

6. Contact Us
If you have any questions about this return and exchange policy or need further assistance, please contact us via:  
Email:[email protected]
Customer Service Phone:+86 19942817623